Returns + Exchanges

Last Updated: 26 March 2025

At Akira Decor, we are committed to providing high-quality lighting solutions and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our returns and exchange policy is designed to make the process smooth and hassle-free.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The return request is made within 7 days of receiving the product.

• The product is in unused, original condition, and includes all accessories, packaging, and manuals.

• The item is not a final sale or clearance product (final sale items cannot be returned or exchanged).

• The return reason aligns with our accepted conditions, such as receiving a defective, damaged, or incorrect product.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Custom-made or personalized lighting fixtures.

• Items that have been installed, used, or altered in any way.

• Items damaged due to mishandling or improper installation by the customer.

• Final sale and clearance items.

3. Return Process

To initiate a return:

1. Contact Us: Email our customer support team at support@akiradecor.shop or Call 0798004231 with your order number, reason for return, and clear photos (if applicable).

2. Approval & Instructions: Once approved, we will provide you with return instructions and a return address.

3. Shipping the Item: Securely package the item and ship it back using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Inspection & Refund Processing: Once received, our team will inspect the item. If approved, refunds will be processed within 5-7 business days to the original payment method.

4. Exchanges

We offer exchanges for:

• Defective or damaged items upon arrival.

• Incorrect products received.

For an exchange:

• Follow the return process steps above.

• Indicate whether you want a replacement item.

• If an exact replacement is unavailable, we will offer an alternative product or a full refund.

5. Faulty or Defective Products

If you receive a faulty or defective product:

• Contact us within 48 hours of receiving the item.

• Provide photos or videos showcasing the defect.

• We will assess and provide a free replacement or a refund.

6. Customer Mishandling or Installation Errors

We do not accept returns or offer refunds for products that have been:

• Mishandled, dropped, or improperly installed.

• Modified or tampered with.

• Subjected to incorrect voltage or power supply.

If you need assistance with installation, please contact our support team for guidance.

7. Refunds

• Refunds are issued to the original payment method within 7-10 business days after the returned item is inspected and approved.

• Shipping fees are non-refundable unless the return is due to our error.

• If the refund is delayed beyond 10 business days, contact your bank or payment provider for updates.

8. Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.

• Once an order has been shipped, it cannot be canceled, but you may initiate a return upon receipt.

9. Contact Information

For any return or exchange inquiries, reach out to us at:

• Email: support@akiradecor.shop

• Phone: 0798004231

Thank you for shopping at Akira Decor. We value your business and strive to provide the best lighting solutions for your space!